Privacy Policy and T&C’s

Who we are:

Our website address is: http://www.stevescleenz.co.uk
Steves Cleenz is operated by Steven Dobson, offering mobile vehicle valeting & Brake Caliper Painting service in the UK.

What personal data we collect and why

Comments
When visitors leave comments, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent to help spam detection.
An anonymised hash of your email may be shared with Gravatar to check if you’re using it. Gravatar Privacy Policy.
Approved comments will display your profile picture publicly.

Media
If you upload images, avoid including embedded location data (EXIF GPS), as site visitors can download and extract that data.

Contact Forms
Information submitted via our contact form is used solely to respond to your query and is not shared with third parties unless explicitly agreed.

Cookies
We use cookies to enhance user experience.
You can opt-in to saving your name, email, and website when leaving a comment. These cookies last for one year.
Login-related cookies and display preferences may also be stored (2 days to 1 year, depending on your settings).
No personal data is stored in cookies unless explicitly provided by you.

We will request cookie consent when non-essential cookies are in use (e.g., analytics or marketing).

Embedded content from other websites
Articles may include embedded content (videos, images, etc.). These behave as if you’ve visited the other site directly.
Such sites may collect data, use cookies, and monitor interaction with embedded content.

Analytics
We may use tools such as Google Analytics to monitor traffic and usage patterns. Data is anonymised and processed for site improvement purposes only.

Who we share your data with
Your data is only shared with trusted third-party services used for site functionality (e.g., spam protection or analytics). We do not sell your data.

How long we retain your data
Comments and metadata are retained indefinitely for follow-up recognition.
User accounts (if applicable) may store profile data until you delete or request deletion.

Your rights
You can request an export of the personal data we hold about you. You may also request that we erase any data, except where legally required to retain it.

Where your data is sent
Visitor comments may be scanned via an automated spam detection service. Some data may be processed outside the UK (e.g., Gravatar or Google), subject to appropriate data protection safeguards.

Contact for privacy concerns:
📧info@stevescleenz.co.uk

Terms and Conditions of Service

  1. Services
    We will perform the vehicle valeting services selected by you, using reasonable care and skill.

  2. Service Timing
    We aim to complete services at the agreed time. If we cannot, we will reschedule at the earliest opportunity. We are not liable for delays due to circumstances beyond our control.

  3. Liability for Damage
    If we cause damage through proven negligence, we may either:

    • Repair the damage, or

    • Offer fair compensation.

We are not liable for:

  • Acts of third parties or environmental events (e.g., flooding, fire, civil unrest).

  • Consequential or indirect losses.

  • Damage resulting from pre-existing faults or undisclosed issues with your vehicle.

  1. Customer Obligations
    You must disclose any known or suspected faults in your vehicle before service.

  2. Insurance
    You are responsible for insuring your vehicle while in our care.

  3. Payment Terms
    Payment is required in full before the vehicle is returned. We reserve the right to retain your vehicle until payment is made.

  4. Late Payments
    Unpaid invoices may accrue interest at 8% per annum above the Bank of England base rate, plus a ÂŁ40 compensation fee in line with the Late Payment of Commercial Debts Regulations 2013.
    Unpaid invoices over 28 days may be referred to a debt recovery agency.

  5. Customer Liability
    You are responsible for any harm caused to our staff or equipment due to defects or hazardous materials in your vehicle.

  6. Health & Safety
    Valeting products may be slippery. Exercise caution upon vehicle collection. We are not liable for injuries due to disregard of this warning.

  7. Paintwork and Components
    We are not liable for damage to non-original paintwork, aged plastics, or unprotected metal finishes unless notified prior to service.

  8. Engine Bay Cleaning
    Cleaning may void certain manufacturer warranties. You accept full risk. Always consult your vehicle dealer beforehand.

  9. Child Seats
    We will not re-install child seats. It is your responsibility to ensure proper reinstallation.

  10. Aftercare and Third-party Chemicals
    We are not liable for issues arising from improper aftercare or chemicals used by third parties. Only aftercare by Steves Cleenz is covered under our workmanship.

  11. Keys
    You confirm you have a spare key. We are not liable if keys are lost or locked in the vehicle.

  12. Older Vehicles
    Valeting is at your risk for vehicles over 4 years old due to the potential fragility of materials.

  13. Vehicle Size Classification
    We determine your vehicle size category for pricing purposes. Our decision is final.

Definitions

  • “Price list”: Our current advertised prices or agreed quote.

  • “The services”: The valeting options you have selected.

  • “Cleaning process”: The delivery of the selected service.

  • “We/us”: Steven Dobson t/a Steves Cleenz.

  • “You”: The customer or anyone acting on their behalf.